Last updated: April 2026
SynapseVision ("we", "us", "our") is committed to protecting the privacy of personal and health information collected through our platform. This Privacy Policy describes how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect the following categories of information when you submit a case for review:
Patient Information: Name, date of birth, email address, phone number, and state of residence.
Clinical Information: Clinical history, current diagnosis, reason for seeking an opinion, affected eye(s), and uploaded medical imaging (OCT scans, visual field reports, fundus photographs, referral letters).
Referring Practitioner Information: Name, practice, email, and phone number of the referring eye care professional or practitioner (if provided).
Payment Information: Payment is processed securely via Stripe. We do not store credit card numbers or financial details on our servers.
We use your personal and health information solely for the purpose of providing the ophthalmology decision support service you have requested. This includes reviewing your clinical data, preparing your Clinical Decision Report, communicating with you about your case, and processing payment.
All data is encrypted in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Uploaded files are stored in secure cloud storage. Access to patient data is restricted to the reviewing specialist and authorised platform administrators. We implement access controls, audit trails, and regular security reviews to protect your information.
We will not disclose your personal or health information to third parties except where required by law, with your consent, to the reviewing specialist for the purpose of preparing your report, or to our payment processor (Stripe) for the purpose of processing your payment.
We retain case data for a period consistent with clinical record-keeping obligations and applicable Australian health records legislation. You may request deletion of your data by contacting us, subject to any legal obligations to retain records.
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of inaccurate information, and make a complaint if you believe we have breached the APPs. To exercise these rights, please contact us at the email address below.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at [email protected].