Frequently Asked Questions

Everything you need to know about SynapseVision and the specialist review process.

Getting Started

Scans & Imaging

Payment & Pricing

Privacy & Security

The Review Process

Need Help Getting Your Scans?

Our step-by-step guide explains your rights, accepted formats, and includes a ready-to-use script for requesting your records from your eye care professional.

Prepare Your Scans Guide

Still Have Questions?

If you cannot find the answer you are looking for, please do not hesitate to reach out.

Submit a Case